Shopping Guide

Help: Order Process; Payment Method; Lead Time; Cancel, Return and Exchange; Wrapping; Enviroment
Service: Option; Care

Help

Order Process

1. Order: You will receive an auto-generated email when you complete your order online. Please review it carefully.
2. Order Confirmation: We send and order-confirmation email upon reviewing your order.
We do not accept cancelation after this email is sent out as we start the production.
3. Production (about 2 weeks): All ileava jewelry is made by hand in our studio/store in Harajuku, Tokyo except for a few process done offsite by our partner craftsmen.
Please allow up to 2 weeks of production time, but if you are in a harry, please do not hesitate to ask as we often have items in stock in our physical store.
4. Shipping Date: We will notify you a day before we are ready to ship out the product.
Please let us know if there is a special request.
5. Shipping: We carefully wrap and pack the item and ship it to you.
Please pay the driver if you chose COD as a payment method. International shoppers may be asked to pay for the custom duty and/or VAT upon receivable.

Payment Method

Credit Card

We accept all major credit cards.

※The name on the card has to match your name.
※Please contact the issuer if the system does not accept your credit card information.

Bank Transfer

We start the production upon payment confirmation.

※Please contact us if you can’t make a payment within one week.
Your order may be canceled if we do not hear from you for a week.
※Please contact us if the name on the account is different from your name.

PayPal

You can shop with PayPal account.

Please refer to PayPal site for more detail.

Apple Pay

You can shop using Apple Pay.

Apple Pay is only supported on Safari (browser).

Google Pay

You can shop using Google Pay.

Please refer to Google Pay page for more information.

Shopify Pay

You can shop using Shopify Pay.

Please refer to Shopify Pay page for more detail.

Lead Time

Production

All ileava jewelry is made to order. Please allow up to 2 weeks for the production. Don’t hesitate to contact us if you are in a rush as we often have pieces in stock for our physical store.
We do not accept cancelation after “Order Confirmation email” has been sent out because that’s when we start the production.

Process

1. Placing Order
2. Please carefully review the auto generated email.
3. We will send you a confirmation email within one business day, and we will start the production.
4. If you choose Bank Transfer as a payment method, we will start the production upon payment confirmation.
5. We will notify you a day before we are ready to ship out the product. Please let us know if there is a special request.
6. We carefully wrap and pack the item and ship it to you.
Please pay the driver if you chose COD as a payment method. International shoppers may be asked to pay for the custom duty and/or VAT upon receivable.

Shipping Fee

The shipping cost varies depending on the shipping address. You can follow the check-out-process to find out the shipping cost before committing to purchase.

※We waive the shipping fee for the purchase over ¥20,000 when shipping within Japan.

Custom Duties.

We do not charge you sales tax when shipping to outside of Japan, but please be aware that your country may charge custom duty and/or VAT depending on where you live.
Please contact your local tax agency for more information.

Cancel, Return and Exchange

Cancelation: We do not accept cancelation after the order confirmation email has been sent out, since we start producing the items as soon as we send out the email.
Return: Because all products are made to order, we do not accept returns.
Exchange: Please contact us within 7 days of product arrival if you feel that there is a defect. We will replace it with a new one.
We do not exchange or accept returns for any other reasons since we make them to orders.

Wrapping

Gift Wrapping: Whether it's a gift for someone special or a gift for your self, we believe that all jewelry deserves ribbons. Every items from ileava jewelry comes is an original box and put a ribbon on it. Please feel free to contact us if you have a specific gift wrapping requests.

Enviroment

Security

当オンラインストア、米国に拠点を置く Shopify 社（Shopify Inc.）によるオンライン商取引プラットフォームサービスを利用して運営しています。お客様から提供いただく個人情報は、SSLを用いた暗号化通信を利用し安全に処理されます。

system requirements

推奨ブラウザ

・Internet Explorer 11 or higher
・Chrome latest
・Firefox latest
・Safari latest
・iOS 8～（default browser）
・Android 4.4～（default browser）

※Please note that although many previous versions of browsers may work on our site, the above versions are those which were tested.

Browser

Please enable Cookie and JavaScript in your browser setting.

Monitor

We have made every effort to display as accurately as possible the colors and styles of our products that appear at the Sites, but the representation of the color may differ depending on the device you use.

Service

Option

Engraving: ¥2,000〜（+tax）

Care

Repair: We repair all ileava jewelry items. While we do our best trying to repair for free of charges as much as possible, we ask that you take care of the shipping.
If there is a breakage and/or missing piece, we will provide you a cost base quotation before repairing.
Cleaning: You may wash jewelries with dish soap and warm water using tooth brush. Please make sure to rinse well and dry thoroughly with soft cloth.
If it says "sensitive to heat and water" on the warranty, please avoid getting the Gem stone or the pearl wet.
We also provide maintenance for free of charge. Please contact us before mailing it in, we will send it back by C.O.D. (shipping charges only)