Shopping Guide

Help: Order Process; Payment Method; Lead Time; For international shoppers; Cancel, Return and Exchange; Wrapping; Enviroment
Service: Option; Care

Help

Order Process

1. Order: You will receive an auto-generated email when you complete your order online. Please review it carefully.
2. Order Confirmation: We send an order-confirmation email upon reviewing your order.
We do not accept cancelation after this email is sent out as we start the production.
3. Production (about 2 weeks): All ileava jewelry are made by hand in our studio/store in Harajuku, Tokyo except for a few process done offsite by our partner craftsmen.
Please allow up to 2 weeks of production time, but if you are in a hurry, please do not hesitate to ask as we often have items in stock in our physical store.
4. Shipping Date: We will notify you a day before we are ready to ship out the product.
Please let us know if there are special requests.
5. Shipping: We carefully wrap and pack the item and ship it to you.
Please pay the driver if you chose COD as a payment method. International shoppers may be asked to pay for the custom duty and/or VAT upon receivable.

Payment Method

Credit Card

We accept all major credit cards.

※The name on the card has to match your name.
※Please contact the issuer if the system does not accept your credit card information.

PayPal

You can shop with PayPal account.

Please refer to PayPal site for more detail.

Apple Pay

You can shop using Apple Pay.

Apple Pay is only supported on Safari (browser).

Google Pay

You can shop using Google Pay.

Please refer to Google Pay page for more information.

Shop Pay

You can shop using Shop Pay.

Please refer to Shop Pay page for more detail.

Lead Time

Production

All ileava jewelry is made to order. Please allow up to 2 weeks for the production. Don’t hesitate to contact us if you are in a rush as we often have pieces in stock for our physical store.
We do not accept cancelation after “Order Confirmation email” has been sent out because that is when we start the production.

Process

1. Placing Order
2. Please carefully review the auto generated email.
3. We will send you a confirmation email within one business day, and we will start the production.
4. If you choose Bank Transfer as a payment method, we will start the production upon payment confirmation.
5. We will notify you a day before we are ready to ship out the product. Please let us know if there are special requests.
6. We carefully wrap and pack the item and ship it to you.
Please pay the driver if you chose COD as a payment method. International shoppers may be asked to pay for the custom duty and/or VAT upon receivable.

Shipping Fee

The shipping cost varies depending on the shipping address. You can follow the check-out-process to find out the shipping cost before committing to purchase.

※We waive the shipping fee for the purchase over ¥22,000 when shipping within Japan.

For international shoppers.

Custom Duties and VAT: We do not charge you sales tax when shipping to outside of Japan, but please be aware that your country may charge custom duty and/or VAT depending on where you live.
Please consult with your local tax agency for more information.

You may need the following information for inquiry.
All items are made in Japan and shipped from Japan, and HS-Code is listed on each product page.

Cancel, Return and Exchange

Cancelation: We do not accept cancelation after the order confirmation email has been sent out, since we start producing the items as soon as we send out the email.
Return: Because all products are made to order, we do not accept returns.
Exchange: Please contact us within 7 days of product arrival if you feel that there is a defect. We will replace it with a new one.
We do not exchange or accept returns for any other reasons since we make them to orders.

Wrapping

Gift Wrapping: Whether it's a gift for someone special or a gift for your self, we believe that all jewelry deserves ribbons. Every items from ileava jewelry comes is an original box. Please feel free to contact us if you have a specific gift wrapping requests.

Enviroment

Security

Our online store is hosted on a PCI:DSS Level 1 comply system operated by a ISO27001 obtained company.

system requirements

・Microsoft Edge latest
・Chrome latest
・Firefox latest
・Safari latest
・iOS 12～（default browser）
・Android 5～（default browser）

※Please note that although many previous versions of browsers may work on our site, the above versions are those which were tested.

Browser

Please enable Cookie and JavaScript in your browser setting.

Monitor

We have made every effort to display as accurately as possible the colors and styles of our products that appear at the Sites, but the representation of the color may differ depending on the device you use.

Service

Option

Engraving: We engrave letters inside of rings and other items. Please message us if you don't see an engraving option.
If you would like recommendations, advise or help translating your text into Japanese, please use the ”Special instructions for the jeweler” section in your shopping cart.
Engraving: ¥2,500~ per item

Care

Repair: We repair all ileava jewelry items. While we do our best to repair them free of charges, we ask that you take care of the shipping fee.
If there is a breakage and/or missing piece, we will provide you a cost base quotation before repairing.
Cleaning: Jewelries can be cleaned with dish soap and warm water using tooth brush. Please make sure to rinse well and dry thoroughly with soft cloth.
If it says "sensitive to heat and water" on the warranty, please avoid getting the Gem stone or the pearl wet.
We also provide maintenance for free of charge. Please contact us before mailing it in. The returning shipping fee will be collected upon delivery.