This is ileava jewelry’s official online store, operated from our store and studio in Omotesando, Tokyo. You are purchasing directly from ileava jewelry, where the jewelry is designed and created.
Can I see the jewelry at a physical store?
Yes. Every currently available ileava jewelry ring is at our Omotesando store and can be seen and tried on there. We try to list all available jewelry online, but because we are a small operation, some pieces in the store may not yet appear on the website.
Yes. Maya and ileava jewelry’s core staff speak both English and Japanese. Please use our English contact form for questions about products, sizing, store collection, or an existing order.
No. Some product pages show the exact one-of-a-kind piece that already exists, including its actual gemstone. Other pages show an ileava jewelry design that will be made after you order it. The product page should identify which type you are purchasing.
A one-of-a-kind piece already made, or an established design currently available at our store, is normally prepared for shipment within three business days when no resizing is needed. If a piece needs to be made because it is not available at our store, please allow up to four weeks. Resizing and engraving may add time.
I saw a piece at your Tokyo store but cannot find it online.
Please contact us with a photograph or description if you have one. We try to list all available jewelry, but some store pieces may not yet be online.
Can you change the metal, chain length, or another detail?
Many established ileava jewelry designs can be made in another precious metal or adjusted in other ways. The material may affect the form, construction, price, and production time. Please contact us with the product link and the change you are considering before ordering.
Do you accept custom orders?
There are two different routes. Our English online bespoke service lets you combine an established ileava jewelry ring design with a diamond or sapphire from the shared stone library. More extensive collaborative custom work is handled through Maya and the Omotesando atelier.
No. We do not work with customer-supplied stones or metal.
What metals do you use?
Our sterling silver is alloyed with copper. Yellow and rose gold are alloyed with silver and copper. White gold is alloyed with silver and palladium. Pt900 is alloyed with palladium. We do not use nickel, cobalt, or chromium in ileava jewelry alloys.
I have a metal allergy. Can I wear your jewelry?
Allergic reactions to the gold, silver, copper, and palladium used by ileava jewelry are very uncommon, but sensitivities differ from person to person. Some jewelry may use base metals beneath its plating even when they are not part of the main alloy. A very small number of our silver pieces have partial plating, but we use only gold or rhodium for that plating. If you are concerned, professional allergy testing is the safest way to identify the metal involved.
Is a grading or identification report included?
The product page states whether a report is included. Clear diamonds larger than one carat typically include a grading report. An identification report can be ordered for an additional fee and normally takes two to three weeks.
An identification report may be issued for a stone that is already set. A grading report cannot be issued after a stone has been set in a ring.
RING SIZE, RESIZING, AND ENGRAVING
I do not know my ring size. What should I do?
The most dependable option is to have your finger measured by a reputable local jeweler. The width and shape of a ring can affect the most comfortable size, so please contact us if you are considering a particular design.
What if I do not know the size for a surprise proposal?
If possible, ask someone close to your partner or have a ring they already wear measured by a jeweler. If you are interested in a particular ring, contact us with the product link and any size information you have. We will explain the resizing possibilities for that design.
Can a ring be resized?
Many rings made in 18K gold or Pt900 can be resized. One-of-a-kind silver rings with stones cannot be resized, and some designs have other limitations. Please confirm the individual ring before purchasing.
Normal resizing takes about one week. For travelers collecting in Tokyo with limited time, we offer a three-business-day service when the design allows it. A ring that is only slightly tight—usually about half of one Japanese ring size—can often be adjusted while the customer waits.
What is your complimentary resizing policy for engagement rings and wedding rings?
We provide one complimentary resizing for an engagement ring or wedding ring. Making the ring smaller, or up to two Japanese sizes larger, is free. If it must be enlarged by more than two sizes, we charge only for the extra metal.
Any later resizing costs ¥5,500, plus the cost of additional metal when needed. If another jeweler has already resized the ring, the regular resizing fee applies even if ileava jewelry has not resized it before.
Customers are responsible for all shipping charges and customs duties connected with resizing or repair. Some countries apply customs charges even when jewelry is shipped only for service.
Can I exchange a ring for another size?
An unused non-one-of-a-kind ring may be exchanged once, free of charge, for the same design in a different size. It cannot be exchanged for a different design or product. The customer is responsible for shipping and any customs duties. A one-of-a-kind ring is resized when the design allows.
Do you offer engraving?
Yes, on jewelry by ileava jewelry when the design allows it. Engraving costs ¥3,300 and normally takes approximately one week. Engraving is included with ileava jewelry engagement rings and wedding rings. We do not engrave jewelry by other makers.
GIFTS AND WRAPPING
Is gift wrapping included?
Every piece of ileava jewelry is presented in an ileava jewelry box with a ribbon. If you have a particular gift-wrapping request, please contact us before ordering.
Can I include a message card?
Yes. If you would like a message card, enter your message in the order-notes field in your cart.
ORDERING AND PAYMENT
Which payment methods do you accept online?
We accept major credit cards, PayPal, bank transfer, Apple Pay, Google Pay, and Shop Pay.
When is my order confirmed?
You will first receive an automatic email showing the information submitted with your order. We will then review it and send an order-confirmation email. Please contact us if you do not receive the confirmation or if any information is incorrect.
Can I cancel or change my order?
Orders cannot be canceled after they are placed. Please review the product, size, shipping address, and other details carefully before completing your order. Contact us immediately if you notice incorrect order information; we will tell you whether it can still be corrected.
Can I return an item because I changed my mind?
No. We do not accept returns or exchanges because of a change of mind. The one-time unused size exchange described above applies only to a non-one-of-a-kind ring exchanged for the same product in another size.
What should I do if my order arrives damaged or incorrect?
Contact us within seven days of delivery. Photograph the outer box, shipping label, inner packaging, and jewelry, and keep all packaging until the matter is resolved.
If the wrong item was sent, we will send the correct item. If a one-of-a-kind item arrives damaged, we will issue a refund because that exact piece cannot be replaced. For other damaged items, we will review the condition and arrange a replacement, repair, or refund as appropriate.
Yes. We ship worldwide with FedEx. The shipping charge is calculated during checkout.
Will I have to pay customs duty, tariffs, or VAT?
Japanese consumption tax is not charged when an order is exported from Japan. The destination country may charge customs duty, tariffs, VAT, or other import fees. These charges are not collected by ileava jewelry and are the customer’s responsibility. Please consult the relevant authority in your destination country for current information.
Can I buy online and collect my jewelry at your Tokyo store?
Yes, but in-store pickup is not available as an option during online checkout because overseas shipping and collection in Japan follow different tax-free procedures. Please contact us with the product link and your planned pickup date. We will send you an invoice, and your advance payment will secure the jewelry at its current price.
You do not need an appointment simply to collect your purchase. Please bring your passport if you are eligible for tax-free shopping.
How does tax-free store pickup work through October 31, 2026?
For eligible customers collecting on or before October 31, 2026, Japanese consumption tax is not included. We complete the purchase and tax-free procedure when you collect the jewelry, so please bring your passport.
How will tax-free store pickup work from November 1, 2026?
Japan’s tax-free system changes on November 1, 2026. For pickups from that date, eligible customers pay the tax-inclusive price first. When you leave Japan, customs must confirm that you are taking the jewelry out of the country. A refund service provider will then send the consumption-tax refund after deducting its processing fee.
Please bring your passport when collecting the jewelry and follow the departure procedure within the required period. We will provide the current refund instructions when arranging your pickup.
Yes. Please contact us before sending anything. We will examine the jewelry and provide a quote when damaged or missing components require paid work. Customers are responsible for shipping in both directions and for any customs duties connected with an international repair shipment.
Do you provide cleaning and maintenance?
Routine cleaning is free for jewelry by ileava jewelry. Please contact us before mailing jewelry to us. The customer is responsible for shipping in both directions and for any customs duties connected with an international service shipment. We do not clean or maintain jewelry by other makers or brands.
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